Shipping and Delivery Policy

At VIAVENCE COMPANY, we are committed to providing a smooth and reliable shopping experience, from the moment your order is confirmed until your products are delivered.

Delivery Areas and Times Within Saudi Arabia:

We deliver to all regions of the Kingdom of Saudi Arabia through approved and reliable shipping providers.

Orders are generally delivered within one to two business days from the date of dispatch. Delivery times may vary depending on the delivery city and the shipping provider’s operating conditions.

International Shipping:

We offer international shipping to countries available at checkout through approved and reliable shipping providers.

International orders are generally delivered within 7 to 15 business days from the date of dispatch. Delivery times may vary depending on the destination country, customs clearance procedures, and the shipping provider’s operating conditions.

Customs duties, import taxes, or other local charges may be imposed by the destination country. The customer is responsible for such charges in accordance with the applicable laws and regulations of the destination country.

Order Processing:

Orders are processed within one business day after payment confirmation.

Business days do not include weekends or official public holidays. Orders placed during these periods will be processed on the next business day.

Shipping Fees:

Shipping fees are clearly displayed during checkout. Free shipping may be available when a specified order value is reached, subject to promotions announced on the website, which may be amended from time to time.

Receiving Your Order:

Customers are requested to inspect the parcel upon delivery. If there is any visible damage to the packaging, please do not accept the shipment and contact our Customer Service team immediately for assistance.

Shipping Address Amendments:

Customers may request an amendment to the shipping address by contacting Customer Service before the order is processed or dispatched. Once the shipment has been handed over to the shipping provider, we may be unable to amend the delivery address. Any such amendment will be subject to the shipping provider’s procedures.