Terms of Use & Privacy Policy

Introduction

Welcome to VIAVENCE COMPANY. By accessing or using our website, purchasing products, creating an account, or otherwise interacting with our online store, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use and Privacy Policy, as well as all applicable laws and regulations of the Kingdom of Saudi Arabia.

These Terms govern the relationship between VIAVENCE COMPANY and all users, customers, and visitors of the online store. Your continued use of the website constitutes your acceptance of these Terms.

Article 1 – Definitions

For the purposes of these Terms:

• Store: Refers to VIAVENCE COMPANY, including its website, mobile applications, and any related online services.
• Customer: Any individual who accesses, browses, purchases, or otherwise uses the Store.
• Agreement: Refers to these Terms of Use and Privacy Policy.

Article 2 – Eligibility

By using the Store, you represent and warrant that:

• You are at least 18 years of age, or have obtained the consent of a parent or legal guardian.
• You possess the legal capacity to enter into binding agreements.
• You are responsible for any consequences resulting from providing inaccurate information regarding your eligibility.

Article 3 – Nature of Services

VIAVENCE COMPANY provides skincare and beauty products through its online platform. Additional services, including customer support and after-sales services, may be provided at the Store’s discretion.

Article 4 – Acceptable Use

Customers agree to:

• Use the Store in accordance with applicable laws and regulations of the Kingdom of Saudi Arabia.
• Refrain from using any products or services purchased from the Store for unlawful purposes.
• Avoid any activity that may disrupt, damage, or interfere with the operation of the Store.

Article 5 – Accounts and Registration

By creating an account, you agree to:

• Maintain the confidentiality of your login credentials.
• Notify the Store immediately of any unauthorized use of your account.
• Provide accurate, complete, and up-to-date information.
• Accept full responsibility for all activities conducted through your account.

The Store reserves the right to suspend or terminate any account containing inaccurate, misleading, incomplete, or unlawful information.

Article 6 – Electronic Communications

By using the Store, you consent to receiving electronic communications, including notices, invoices, promotional messages, and service-related communications through email, SMS, or other electronic means.

Electronic communications shall have the same legal effect as written communications under applicable laws.

Article 7 – Amendments

VIAVENCE COMPANY reserves the right to amend these Terms at any time. Any updates shall become effective immediately upon publication on the Store's website.

Continued use of the Store following any amendments constitutes acceptance of the revised Terms.

Article 8 – Payments and Pricing

• Payments may be made using the payment methods available on the Store.
• Product prices are displayed in the applicable currency and may be subject to taxes, fees, or governmental charges where applicable.
• The Store reserves the right to modify prices at any time without prior notice.
• Customers will receive invoices and payment confirmations for completed transactions.

Article 9 – Intellectual Property

All content available on the Store, including but not limited to trademarks, logos, product names, images, text, graphics, designs, and software, is the exclusive property of VIAVENCE COMPANY or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

Article 10 – Limitation of Liability

To the maximum extent permitted by law:

• The Store shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or products.
• The Store shall not be responsible for delays or failures caused by third parties, including shipping providers or payment processors.
• The Store's liability shall be limited to the value of the purchased product where legally applicable.

Article 11 – Account Suspension and Termination

The Store reserves the right to suspend, restrict, or terminate access to any account or service at its sole discretion if it determines that a user has violated these Terms or applicable laws.

Article 12 – Governing Law

These Terms shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Any dispute arising from the use of the Store shall be subject to the jurisdiction of the competent courts and authorities in the Kingdom of Saudi Arabia.

Article 13 – Privacy Policy

VIAVENCE COMPANY respects your privacy and is committed to protecting your personal information.

Information collected may include:

• Name
• Contact information
• Shipping and billing details
• Order history
• Technical and browsing information

Such information is collected solely for order processing, customer service, website improvement, legal compliance, and communication purposes.

The Store does not sell, rent, or disclose personal information to third parties except where required to process orders, comply with legal obligations, or protect the Store's legitimate interests.

Appropriate technical and organizational measures are implemented to safeguard customer information against unauthorized access, disclosure, or misuse.

General Provisions

• The Arabic version of these Terms shall prevail in the event of any discrepancy between translations.
• Promotional offers may be modified or withdrawn at any time without prior notice.
• If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• These Terms constitute the entire agreement between the Customer and VIAVENCE COMPANY regarding the use of the Store.